Frequently asked questions
If you can’t find the answer you need, reach out and we’ll help you knot the dots together.
Are these courses suitable for complete beginners?
Yes. Our Foundations path starts with cord setup, basic knots, tension practice, and finishing, with pacing designed to reduce fatigue and frustration.
What materials do I need to start?
Any soft single-ply 3–5 mm cotton cord works. We provide a printable checklist and explain alternatives you likely already own at home.
How long do I keep access to a course?
You get lifetime access, including future updates. Learn at your own pace and revisit lessons anytime.
Do you offer captions and transcripts?
Yes. All videos include English captions and downloadable transcripts for accessible reading and quick reference.
Can I get a refund if it’s not a fit?
We offer a 14-day refund window if you completed less than 20% of the course and the content wasn’t as described. See Terms for details.
Do you provide completion certificates?
Yes. Download a PDF certificate after finishing all lessons and passing the gentle final review.
Is there community support?
Each course includes a moderated discussion area where instructors and peers offer kind feedback and share progress rituals.
Do I need special tools or a studio space?
No. A door hook, a simple dowel, and a small open wall area are enough. We also teach lap techniques if you’re short on space.
Can teams or groups learn together?
Yes. Contact us for group access and facilitation tips that balance learning with relaxation.